Where do you deliver?
Our delivery is worldwide.
When will I receive my sweets?
Subscription closes every 23rd of the month and we start shipping on the 25th.You will receive your sweets if you subscribed to any of our plans.
I haven’t received my sweets. What happened?
There are different inevitable circumstances that may cause the delay of delivery. These include:
- Customs. Each country has its own custom regulation. Sometimes, your sweets can be with the customs for up to a week.
- Incorrect address. We advise all our candy lovers to check their confirmation email and inform us ASAP if there are any mistakes with their shipping details.
- Other. Please send us an email and we’ll be glad to help.
Can I change the address of my subscription?
Yes! Let us know by using our contact form with a subject line “change of address”. We will send you a confirmation reply. However, we will be unable to make changes if your delivery has already been processed. We advise you to contact us ASAP.
Anything else
If you have any other question that is not included in this FAQ, please email us on support@mexisweets.com
